Are you a B2B supplier and is your company ready for the next step? Are you contemplating different revenue models or new forms of cooperation? Do you want to stay ahead of the competition? Then use the Expectations Monitor! This smart tool enables you to map your customers’ expectations in a structured way. The qualitative information that this provides helps you create immediate value for the company. It delivers a win-win outcome: you help your customers to deliver more added value themselves and thus improve the results of your own company.
Do you really know what your customer expects?
The market is changing and your customers are changing with it. So are their expectations. The time that a good product or service was enough is long gone. To ensure your business doesn't get left behind, you must respond to developments and expectations. Of course, you first need to know what those expectations are. That's where the smart Expectations Monitor can help you! And often provide surprising insights! "We know that” is an often-heard response. But is that really the case?
The Expectations Monitor
The perfect profit enhancement tool!
The Expectations Monitor enables you to identify your customers’ expectations. With this user-friendly digital tool, you ask them just one question: what does the customer expect from your relationship? No endless input fields, no asking them what you already know. The valuable qualitative information this generates forms the basis for a thorough analysis and a concrete step-by-step plan. Expectations will help you with that.
As you choose which customers you invite to participate, you can adopt a targeted approach. Your customers will appreciate the personal approach of using the Expectations Monitor, as the extremely high response rate of 65-75% reflects. This is much higher than for a customer satisfaction survey.
Want to recognize and seize opportunities?
Do you want to build the future together with your customer? Is your company ready for the next step and could you use some help? Then opt for the Expectations Monitor! As a result-oriented sparring partner, Expectations provides support, analysis and advice. From strategic to operational level. You decide how far we go in this. We use proven methods and apply our extensive business-to-business experience, on the job learning being the approach.
Together, we can take your company to the next level!
Analyse customer expectations (together with Expectations)
Listen to: The customer perception
Want to and have to: Does it fit the strategy?
Can do: Connecting strategy, customers, people and processes
Draw up a roadmap (together with Expectations)
Customer review (automatically by the Expectations Monitor)
Always driven by growth
The founder of Expectations is Mike van Beek. An enthusiastic entrepreneur with a passion for technology and processes. At the age of 19, following the sudden death of their father, he and his brother became responsible for the family business along with 100 employees. Together, they made it to the European top.
After completing his Master in Operational Excellence, Mike was involved in several start-ups. One of these was the predecessor of today's Expectations. What started with a simple completion form for customer satisfaction surveys, has resulted in an innovative tool for B2B companies.
Expectations cooperates with other professionals. Not standard consultants, but rather hands-on experts from the field.
'Customer-focused companies contribute to their customers' results'
Mike van Beek
What others say about Expectations
"We work with Expectations because we want to achieve our growth objectives”
"Aligning internal processes to customer expectations is what we are now doing much more effectively"
"Thanks to Expectations we are well on our way to reaching premium-brand level"
Want to stay ahead?
Let us advise you without obligation!
Please fill in this form, providing your email address and/or phone number so that Mike can contact you. He would be happy to help!
Does this sound familiar? You see ways of setting yourself apart from the competition by adding more service to your product. That is technically possible, but is it what customers want? And what are the consequences for the internal organization? It looks good from a marketing and sales point of view, but often proves more difficult in practice. Servitization is only successful when customers’ expectations, the competences within the internal organisation and processes, technical application and the revenue model are aligned.
Lasting relationships between people are based on trust. And the only way to earn trust is by fulfilling expectations. But 'expectation’ is such an abstract concept, how can you define that? Expectations have 7 common characteristics.