Like to boost customer dialogue with a digital customer arena?
Do you work in a B2B environment and would you like to create additional customer value? Are you looking for ways to deepen the customer dialogue and increase the number of customer contacts? Do you want to create a (digital) customer arena? Do you want your colleagues (even those who do not have direct customer contact) to understand your customers even better? Then the Expectations Monitor is a must! This smart digital tool enables you to map out what your customers expect. What good is that to you? It provides a wealth of qualitative information to help you improve both the relationship and your customers’ results. It would also help you achieve better results as supplier!
Don't look back,
The market is changing and your customers are changing with it. So are their expectations. The time that a good product or service was enough is long gone. Before you know it, your customer will have chosen another supplier. Leaving you in despair. What just happened? You can beat that by using the Expectations Monitor, because it looks ahead. It helps you understand what customers really expect from you. Once you know that, you can start thinking about how you can respond. This adds value and increases customer loyalty. The Expectations Monitor is the perfect alternative for a customer arena and needs survey. The perfect way to keep in touch!
The Expectations Monitor
The perfect value creation tool
The Expectations Monitor enables you to identify your customers’ expectations. With this user-friendly digital tool, you ask them just one question: what does the customer expect from your relationship? No endless input fields, no asking them what you already know. The valuable qualitative information this generates forms the basis for a thorough analysis and a concrete step-by-step plan. Expectations will help you with that.
As you choose which customers you invite to participate, you can adopt a targeted approach. Your customers will appreciate the personal approach of using the Expectations Monitor, as the extremely high response rate of 65-75% reflects. This is much higher than for a customer satisfaction survey.
Get started with customer expectations
Call in Expectations!
Do you want to enhance customer dialogue and add value, and could you use some help? Is a customer arena not an option right now? Then choose the Expectations Monitor. You use the tool yourself, but you are not solely responsible. As a result-oriented sparring partner, Expectations provides support, analysis and advice. We use proven methods and apply our extensive business-to-business experience, learning on the job being the approach.
Together, we can take customer loyalty and customer focus to the next level!
Analyse customer expectations (together with Expectations)
Listen to: The customer perception
Want to and have to: Does it fit the strategy?
Can do: Connecting strategy, customers, people and processes
Draw up a roadmap (together with Expectations)
Customer review (automatically by the Expectations Monitor)
Always driven by growth
The founder of Expectations is Mike van Beek. An enthusiastic entrepreneur with a passion for technology and processes. At the age of 19, following the sudden death of their father, he and his brother became responsible for the family business along with 100 employees. Together, they made it to the European top.
After completing his Master in Operational Excellence, Mike was involved in several start-ups. One of these was the predecessor of today's Expectations. What started with a simple completion form for customer satisfaction surveys, has resulted in an innovative tool for B2B companies.
Expectations cooperates with other professionals. Not standard consultants, but rather hands-on experts from the field.
'Customer-focused companies contribute to their customers' results'
Mike van Beek
What others say about Expectations
"We work with Expectations because we want to achieve our growth objectives”
"Aligning internal processes to customer expectations is what we are now doing much more effectively"
"Thanks to Expectations we are well on our way to reaching premium-brand level"
Want to create a customer arena?
Let us advise you without obligation!
Please fill in this form, providing your email address and/or phone number so that Mike can contact you. He would be happy to help!
Does this sound familiar? You see ways of setting yourself apart from the competition by adding more service to your product. That is technically possible, but is it what customers want? And what are the consequences for the internal organization? It looks good from a marketing and sales point of view, but often proves more difficult in practice. Servitization is only successful when customers’ expectations, the competences within the internal organisation and processes, technical application and the revenue model are aligned.
Lasting relationships between people are based on trust. And the only way to earn trust is by fulfilling expectations. But 'expectation’ is such an abstract concept, how can you define that? Expectations have 7 common characteristics.